Terms and Conditions of Sale
1. Introduction
Welcome to CambAir. These Terms and Conditions of Sale ("Terms") govern the sale of products and services by CambAir ("we," "us," or "our") to customers ("you") located in the United Kingdom (UK) and the European Union (EU). By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase.
These Terms comply with applicable laws, including the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, and other relevant regulations.
2. Definitions
"Company": Refers to CambAir.
"Customer": Refers to any person or entity purchasing products or services from CambAir.
"Products": Refers to any items or services sold by CambAir.
"Order": Refers to any purchase of products placed by the Customer.
"Delivery": Refers to the shipping or collection of products.
3. Orders
3.1 Placing an Order
Orders can be placed via our website, authorized sales channels, or in writing where applicable.
All orders are subject to acceptance and availability. We reserve the right to refuse any order.
3.2 Order Confirmation
Upon placing an order, you will receive an Order Confirmation email summarizing the details of your purchase.
The Order Confirmation does not constitute acceptance of the order. Acceptance occurs when we dispatch the products to you.
3.3 Amendments or Cancellations
Customers may request amendments or cancellations within 24 hours of placing the order. Contact our Customer Service for assistance.
After this period, changes may not be possible.
4. Prices and Payment
4.1 Pricing
Prices are listed in GBP (Pounds Sterling) for UK customers and in EUR (Euros) for EU customers.
All prices include VAT (Value Added Tax) where applicable, unless stated otherwise.
Shipping charges and any additional fees will be displayed before the order is finalized.
4.2 Payment Methods
We accept the following payment methods:
Credit/Debit cards (Visa, MasterCard, AMEX)
PayPal
Bank transfers (where agreed)
4.3 Payment Terms
Full payment is required at the time of order placement.
CambAir reserves the right to cancel or suspend any order if payment is not received or fails verification.
4.4 Pricing Errors
In the event of a pricing error, CambAir reserves the right to cancel the order and notify you of the correct price. You may choose to proceed with the revised order or cancel.
5. Delivery
5.1 Delivery Locations
We deliver to addresses within the UK and the EU.
5.2 Delivery Timeframes
Estimated delivery times will be provided at checkout.
While we make every effort to meet delivery dates, delays may occur due to unforeseen circumstances.
5.3 Shipping Charges
Shipping charges will be displayed before completing the order.
5.4 Risk and Ownership
Risk of loss or damage passes to you upon delivery.
Ownership of the products transfers once full payment has been received.
5.5 Failed Delivery
If delivery cannot be completed due to incorrect address details or failure to accept the parcel, additional shipping costs may apply.
6. Right to Cancel (Cooling-Off Period)
6.1 Consumer Rights
Under the UK Consumer Contracts Regulations and the EU Consumer Rights Directive, customers have a 14-day cooling-off period to cancel an order.
6.2 How to Cancel
Notify us within 14 days of receiving your order by contacting our Customer Service or using the cancellation form available on our website.
Returned products must be in their original condition, unused, and in the original packaging.
6.3 Refunds
Refunds will be processed within 14 days of receiving the returned goods or proof of return.
Shipping fees for returns are the responsibility of the customer unless the product is faulty or incorrect.
7. Returns and Refunds
7.1 Faulty or Damaged Products
If products arrive faulty, damaged, or not as described, please contact us within 7 days of delivery.
We will arrange for a replacement, repair, or refund.
7.2 Return Process
Contact our Customer Service team to initiate the return process.
You will be provided with return instructions and, if applicable, a return shipping label.
8. Warranty
CambAir products come with a standard warranty against defects in material and workmanship for 12 months from the date of purchase.
This warranty does not cover damage caused by misuse, accidents, improper installation, or normal wear and tear.
9. Liability
CambAir's liability for any claim arising out of the sale of products is limited to the purchase price of the products.
We are not liable for indirect, consequential, or incidental damages.
This limitation does not apply where prohibited by law, such as liability for death or personal injury caused by negligence.
10. Data Protection
We process personal data in accordance with our Privacy Policy, which complies with the UK GDPR and EU GDPR regulations.
By placing an order, you consent to the processing of your data for order fulfillment and customer support.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Customers located in the EU will retain the protections afforded under their local laws.
12. Contact Us
For any questions, concerns, or requests regarding these Terms, please contact us:
Company Name: CambAir
Email: support@cambair.co.uk
Phone: +44 (0) XXXXX
Address:
St John's Innovation Centre
Cowley Road
Cambridge CB4 0WS
United Kingdom
13. Changes to Terms
CambAir reserves the right to update or modify these Terms at any time. Changes will be effective when posted on our website.
Your continued use of our services signifies your acceptance of the updated Terms.
By purchasing from CambAir, you agree to these Terms and Conditions of Sale.